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Gigs & Orders

A gig is a fixed-price service offered by an expert. When you buy one, Zorrooo creates an order that you and the expert work through together — from payment to delivery to your final acceptance.

Ordering a gig​

  1. Open the gig and review the price, what's included, and the delivery time.
  2. Click Continue to start your order. You can add a short note and attach files for the expert.
  3. Review the order summary: the price excluding tax, any referral discount, VAT, any referral credits you choose to apply, and the total including tax.
  4. Enter your card details and click Pay. Your payment is processed securely.

:::note Free and fully-covered orders If the gig is free, or your referral credits cover the full amount, there's no card step — the order is created right away. :::

After payment, the expert has 24 hours to accept the contract and start the work.

Discounts and credits at checkout​

  • Referral discount — if you arrived through someone's referral link, you get 5% off (excluding VAT). It's applied automatically.
  • Referral credits — if you've earned credits, you can apply them at checkout to reduce the total, partly or fully.

:::note One discount per purchase A purchase uses either a referral discount or a promo code — not both. :::

Tracking your order​

Each order has its own page with a live status, a chat with the expert, and any files exchanged. An order moves through these stages:

  1. Awaiting acceptance — the expert has 24 hours to accept and start.
  2. In progress — the expert is working; you'll see a countdown to the delivery deadline.
  3. Delivered — the expert has submitted the work and you have a window to review it.
  4. Completed — you accepted the delivery (or the review window passed), and the order is done.

You can also request a revision if the delivery isn't right, which sends it back to the expert.

Deadlines and countdowns​

  • A delivery countdown shows how long the expert has to deliver your work.
  • After delivery, a review countdown shows how long you have to accept it.
  • If you don't act before the review window ends, the order is completed automatically.
  • The expert can ask to extend the delivery deadline; you can accept or decline.

Requesting a refund​

If an order is late — the expert missed the delivery deadline — you can ask for a refund.

  1. Open the order. If it's been late for more than 24 hours, you'll see the option to request a refund.
  2. Enter a reason and submit.
  3. Our team reviews the request and the expert is notified.

:::note When refunds apply Refunds are for late orders. One refund request per order, and only after the order has been late for over 24 hours. :::

Invoices​

Once your payment is confirmed, an invoice is generated for your order. You can download it any time from your order or settings. VAT appears on the invoice when the expert operates under a registered legal structure.

Good to know​

  • The expert is paid after you accept the delivery (or the review window passes), so funds are held safely until the work is done.
  • Your card is charged on the platform — your payment is held, not sent straight to the expert.
  • You can chat with the expert on the order page at any stage.