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Complaints

A complaint is how you report a problem with a company (or an individual) on Zorrooo. Once it's online, matching experts can see it, reply, and help you — and if you need paid help, your complaint can turn into a paid contract with an expert.

Submitting a complaint​

  1. Click Post a complaint to open the form.
  2. Choose the company (or pick an existing one, add a new one, or select "individual").
  3. Describe what happened and, if you want, add the amount you lost and proof files.
  4. Submit. Your complaint goes online instantly and appears in the feed.

:::note Smart auto-fill You don't have to categorise everything. After you submit, Zorrooo automatically tags your complaint — the type of problem, the kind of help needed, and an estimated amount if you left it blank. Anything you filled in yourself is kept as-is. :::

:::note One at a time To avoid duplicates, you can't post another complaint in the first 15 minutes, or a second complaint about the same company within 3 hours. Edit your existing one instead. :::

Turning it into a paid contract​

After your complaint is online, experts can reply in public or message you directly.

  1. An expert reaches out and discusses your case in a direct message.
  2. If you want their paid help, you buy their service right from that conversation.
  3. Your payment is held securely and released to the expert once the work is delivered.

This paid contract is what starts an order. If you arrived through someone's invite link, that's also when their referral reward is set up.

Sharing your complaint​

When you share your complaint (copy link, email, WhatsApp, X, Facebook, LinkedIn, Telegram, or a QR code), and you've joined the referral program, your referral code is added to the link automatically. If someone opens it and posts their own complaint that becomes a paid contract, you earn a reward.

note

You don't need to do anything extra — joining the referral program is all it takes for your code to be added to shared links.

Who can see your proof files​

The files you upload as proof are private. They're only visible to:

  • you (the author),
  • Zorrooo staff,
  • the expert assigned to your case,
  • experts matched to help you,
  • an expert you're talking to in a direct message.

Everyone else only sees how many files are attached, not the files themselves.

What each status means​

  • No Reply yet — your complaint is online and waiting for an expert to engage. This is where every complaint starts.
  • Ongoing — an expert is engaging with your case.
  • Resolved — your case is closed. You can mark it resolved yourself when you're happy.
  • Unrelated / Rejected / Deleted — set by Zorrooo when a complaint isn't legitimate. If a complaint is rejected or deleted, any pending referral reward tied to it is cancelled.

Good to know​

  • You need an account to post a complaint, and experts can't post complaints.
  • You can mark your own complaint as Resolved at any time.
  • Deleting your complaint removes it from the feed.