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Claims & Reclamations

On Zorrooo, a claim (réclamation) is a complaint about a company or an individual. This page is about finding and browsing claims — the public barometer of company disputes, claims by company, and the pages for business (B2B) disputes. To learn how to actually file a complaint, see the Complaints guide.

The disputes barometer​

The Claims page ranks companies by the total amount their customers say they've lost, built from real complaints on Zorrooo. For each company you can see:

  • the types of problem reported (for example delivery, billing, refunds),
  • the amount linked to each type,
  • whether cases are still open or resolved.

The idea is simple: when many people have the same problem with the same company, grouping those claims together makes them stronger.

Finding claims by company​

  1. Open the Claims page.
  2. Pick a company from the barometer (or open a company directly).
  3. You'll see that company's claims, newest first, and you can scroll to load more.
  4. From a company page you can start your own complaint about that company in a click — the form opens with the company already filled in.

:::note Open vs resolved By default you see active claims. There's a separate resolved view for cases that have already been closed. :::

Business disputes (B2B)​

Zorrooo also handles business-to-business disputes — for example an unpaid invoice, a defaulting supplier, a breach of contract, or a partnership conflict. The business disputes page explains the kinds of cases that are covered and how the process works, and lets you start one straight away.

note

Filing a business dispute uses the same complaint form as any other claim — it's just aimed at companies dealing with other companies.

How to file a claim​

Browsing claims is open to everyone, but filing one is covered in its own guide. In short:

  1. Click Post a complaint (or start from a company or a business-disputes page).
  2. Choose the company, describe what happened, and optionally add the amount and proof files.
  3. Submit — your claim goes online and matching experts can help you.

See the Complaints guide for the full steps, what each status means, and who can see your proof files.

Good to know​

  • You can browse claims without an account; you need one to post.
  • The amounts in the barometer come from real complaints, so they grow as more people report the same problem.
  • A claim and a "complaint" (réclamation) are the same thing — just different words for it across the site.