Managing Orders

When a claimant orders your gig, an order is created. This page explains how to accept it, deliver, handle revisions and extensions, and what happens once the order is complete.

Accepting an order

As soon as a claimant pays for your gig, you receive a notification. You have 24 hours to accept the order and start the work. If you don't accept within that window, the order is cancelled and the claimant is fully refunded.

To accept:

1. Open the order from your professional space.
2. Review the details and the claimant's note.
3. Click Accept and start.

Tracking your active orders

From your dashboard you can see all your active orders with their status and time remaining until the delivery deadline. A colour code highlights urgent or late orders.

Delivering an order

When your work is ready:

1. Open the order and click Mark as delivered.
2. A window opens: write a summary message and attach the deliverable file or document if needed.
3. Click Submit delivery. The claimant receives an immediate notification.
4. They have 48 hours to review and validate.
5. If the claimant does not act within that window, the order is automatically marked as completed and your funds are released.

Revision requests

If the claimant is not satisfied with your delivery, they can request a revision. The order returns to In progress status and the delivery countdown resumes. Address their feedback, make the necessary adjustments, and submit a new delivery.

Extending the delivery deadline

If you need more time than expected, you can request a deadline extension:

1. Open the active order.
2. Click Request an extension.
3. Enter the new desired date and a reason.
4. The claimant is notified and can accept or decline.

If the claimant declines or doesn't respond, the original deadline remains in force. If the order becomes late, the claimant can request a refund after 24 hours of delay.

:::note Communicate early If you anticipate a delay, let the claimant know via the integrated messaging before the order is officially late. Transparency avoids disputes and refund requests. :::

Late orders

If you miss the deadline without delivering or requesting an extension, the order moves to Late status. After 24 hours of delay, the claimant can request a refund. Our team then reviews the request.

To avoid this, request an extension as soon as you foresee needing extra time.

Order history

All your completed orders (delivered, refunded, or cancelled) are available in your professional space history. You can find the details, exchanged files, and download the associated invoices.

Billing and fees

Zorrooo acts as a neutral hosting intermediary between you and your client. Documents are kept strictly separate.

Service invoice — in your name, addressed to your client

When an order is completed, Zorrooo automatically generates an invoice for 100% of the gig amount, issued:

• in your name (as the service provider),
• addressed to your client (the claimant).

This invoice is e-mailed to both parties and remains available in your settings under Orders & Invoices.

Infrastructure fee invoice — from Zorrooo to you

Separately, Zorrooo sends you its own invoice for the infrastructure fees tied to the order (Stripe payments, storage, security, maintenance). These fees are deducted from your net payout.

Payout summary

On each completed order you will find:

• The gig price (excl. VAT)
• VAT if applicable
• Zorrooo infrastructure fees
• Your net payout (amount actually transferred to you)

Payouts are grouped and transferred once a week, generally on Monday at 4 pm French time (GMT+2). See the Payouts page for details.

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:::caution For informational purposes only This documentation is provided for explanatory purposes only and does not constitute a contractual clause. Errors may be present, or some content may not be up to date. We strive to keep it regularly maintained.

Last updated: June 30, 2026 :::