Disputes Barometer
Every dispute published on Zorrooo feeds a national observatory of everyday failures. The Barometer aggregates, anonymizes, and publishes this data to make visible, sector by sector, the difficulties actually experienced by consumers: flight delays, overbilling, unresponsive property managers, contested rental charges, medical errors, workplace harassment.
What you'll find on the Barometer
The public dashboard is freely accessible and updated continuously. It maps ongoing trends: which sectors generate the most disputes, which companies are cited most often, how amounts at stake evolve over time.
A downloadable semi-annual report is published for regulators, media, consumer associations, and researchers. It provides a structured synthesis of the data with editorial analysis.
Data and privacy
No personally identifiable data is exposed. The aggregation method respects k-anonymity (k ≥ 5), documented in Zorrooo's GDPR register.
In concrete terms: a trend or statistic is only published if it groups at least 5 distinct cases. An isolated dispute can never be individually identified in the public data.
Why it matters
- For consumers: knowing your dispute is part of a broader trend, and that reporting it has an impact beyond your individual case.
- For associations: access to sourced, up-to-date data to support their advocacy work.
- For regulators and researchers: a structured observatory of market failures.
- For media: reliable, regularly updated data to illustrate investigations into consumer rights.
:::caution For informational purposes only This documentation is provided for explanatory purposes only and does not constitute a contractual clause. Errors may be present or some content may not be up to date. We strive to keep it regularly updated.
Last updated: June 30, 2026 :::